Help
Support
Answers for how Lucky works today. If yours is not here, email us — we read every message.
Contact us
For a scan that looks wrong, a missing game, or a subscription question, write to support@luckylotteryscanner.com. Include iPhone or Android, and a screenshot if it helps.
Questions & answers
Open a question to read the answer.
How do I check a ticket?+
Point the camera at the ticket, or type the numbers in. Lucky reads each line and shows whether it won, did not win, or the draw has not been held yet.
Which games does Lucky cover?+
Powerball, Mega Millions, and the draw games for the state you pick. The state list only includes games we actually check.
Why does a ticket say the draw has not been held?+
The draw date is still ahead, or the official numbers are not in yet. Save the ticket and Lucky can notify you when that draw is official.
Are these the official lottery results?+
Lucky compares your lines to published draw results. Always verify with the official lottery before you claim a prize. Lucky is not affiliated with any state lottery.
Where are my tickets stored?+
On this phone. Ticket photos and the numbers on each line stay on the device. We do not upload your ticket numbers.
What do you send for notifications?+
If you allow notifications, we store a device id, the push token, your selected state and games, and the game plus draw date of tickets still waiting on a result. We do not send the numbers on the ticket.
How do subscriptions work?+
Lucky Premium is billed by Apple or Google. Manage or cancel it from the store account you used to subscribe. We do not see your card number.
The scan missed a line. What should I do?+
Confirm the line count after a scan and correct anything that is wrong, or enter the ticket by hand.
Does the number generator predict winners?+
No. Generators and statistics are just for fun. Every draw is independent, and no number is due.